Terms and conditions of use

1. Validity of terms and conditions of sale

The terms and conditions of sale shall apply to the rights and obligations arising between the customers of Forme.ee online store (hereafter referred to as Customer) and RNR SIM OÜ (hereafter referred to as Forme.ee) with the purchase of goods.
In addition to these terms and conditions, the legal relationships arising from the purchase of products from Forme.ee online store shall be regulated by the legislation applicable in the Republic of Estonia.
Forme.ee shall reserve the right to change the terms and conditions of sale and the prices. These changes will be displayed on Forme.ee web page.

2. Price information

All prices at Forme.ee online store include a value added tax of 20%.
The delivery is free on Estonian orders exceeding 50 €.

3. Placing an order

To order, find the items you wish to order and add them to your shopping cart. You can view the items in your shopping cart by clicking on the cart icon on the top or on the right of the web page.
Before proceeding with your order, please choose a preferred delivery method.
To proceed with your order, please click on “proceed to checkout“. If you are a registered user of Forme.ee online store, proceed to log in to your account. If you are making your first order, please fill in your contact details in the required fields of “new customer“.
To confirm your order, click on “order and pay“. Next, a pro forma invoice will be generated and you can proceed immediately with a payment using your credit card, a bank link or by making a bank transfer. An order confirmation and a copy of your invoice will be sent to your email address. You can view your orders history and invoices any time you want under „My account“.
Your order will be shipped after the receipt of payment.

4. Entry into force of the contract of sale

The consumer undertakes to pay for the order after clicking „order and pay“.
The contract of sale shall enter into force after the receipt of the payment made by Customer on the bank account of RNR SIM OÜ.

5. Delivery

After the entry into force of the contract of sale, Forme.ee will assemble the order and hands it over to the company's logistics partners for delivery.
Orders placed and paid for on workdays before 12:00 PM will be delivered the next day or according to the delivery time indicated on the product card. Delivery time for islands may be up to 3 days. If the delivery is delayed, the Forme.ee customer support will arrange with Customer a convenient delivery time.
In order to avoid delays in delivery, the order forms have to be filled in carefully and the delivery information submitted should be accurate and valid.
Forme.ee shall not be held responsible for a delay in delivery if the goods were handed over to the logistics partners on time, but the delivery was delayed due to circumstances that Forme.ee could not foresee or control.

6. Return policy

Items purchased through Forme.ee online store may be returned within 14 days of the date of the receipt. Should Customer find the purchased item unsuitable, s/he can return it to the online store without indicating the cause for return.
If Customer wishes to return purchased items, please send an email to info@forme.ee.
Purchased items must be returned immediately, but no later than within 14 days following the submission of the request for withdrawal.
The right to withdraw shall not apply to body, hand, hair care, and skin cosmetics. The right to withdraw shall cover items that are unused and the package intact and undamaged.
Should it become inevitable that Customer has to pay the return costs, the online store shall refund the cost of purchased items and return costs no later than within 14 days following the receipt of the request for withdrawal.
If Customer does not receive the items he had ordered, or the items delivered do not correspond to the description provided on the web page, or items appear defective, Customer may, instead of filing a request for withdrawal within 14 days of receipt, use his/her right to present a complaint arising from the law.
The withdrawal period of 14 days shall not apply to the following items:

items unsuitable for return due to health protection and hygiene reasons or if their packaging is removed after delivery;
items mixed or diluted with some other product or items, so that they can no longer be separated from each other;
breakdown or failure resulting from improper use of the appliance (failure to follow instructions for use);
appliance that had been plugged in wrong voltage;
broken items or items with mechanical damage (e.g. after falling);
in the event of ordinary wear and tear or in the event of faults which do not cause the appliance's depreciation of value nor impair its use;
the appliance has undergone repairs by a technician/repair center not authorized by the manufacturer.

7. Force majeure

Forme.ee shall not be held liable for the damage caused or for delivery delays, if the damage or delay is caused due to circumstances Forme.ee could not foresee or control.

8. Processing of personal data

The information and personal data collected when visiting Forme.ee online store and during the processing of orders shall be treated as confidential and shall not be disclosed to third parties.
Encrypted communication with banks during the payment of goods ensures the security of Customer's personal bank details.

9. Complaints procedure

Forme.ee shall be held liable for the non-compliance or defects of the goods sold to Customer that occur within two years from the receipt of these goods by Customer.
Should goods be found non-compliant or have defects, please send the complaint to info@forme.ee.
The complaint should contain the following information: Customer's name and contact details; Date of presenting a complaint; Description of the product's defects; Complaint being presented to Forme.ee; Reference to documents, confirming the fact of the transaction or a warranty, or provide their copies in the attachment.
Forme.ee will reply to a complaint in writing within 15 days as of the receipt of the complaint from Customer. If Forme.ee is unable to provide a response to the Customer's complaint within 15 days, Forme.ee will inform Customer of that in writing, stating the reason for delay and the date by which the response will be provided.
Forme.ee shall not assume liability for defects that have resulted through the Consumer's fault, either due to improper storage or non-intended use of products. Defects are product defects, not defects of packaging.
Should the goods appear to be non-compliant to the contract's terms and conditions, or have defects or malfunctions, Customer shall have the right to demand the repair or replacement of the goods. If the repair or replacement is impossible, or proves unsuccessful, or causes Customer unreasonable inconvenience, Customer shall retain the right to withdraw from the contract and claim the return of money
For the out-of-court resolution of online consumer disputes in accordance with EU Regulation 524/2013 of the European Parliament and of the Council: click here